Excellent service and did swap out equipment. Happy with equipment (premium skis and upgraded boots). We are intermediate skiers and swapped out one set of skis to help us turn easier – no problems and they went out of their way to find us the best replacement. Made a big difference on the mountain for my husband. Excellent return experience. Our condo required us to keep the equipment in a ski locker and Black Tie picked it up from there. We were able to leave it, go out for dinner, and not worry about a thing.