Frequently Asked Questions
- What does "ski rental delivery" actually mean?
- How do I make a reservation?
- What Hours are you open?
- Where are you located?
- Do I have to pay for delivery?
- How do you select my equipment?
- How do I qualify for Kids Rent Free?
- What if I have a problem with my equipment?
- What packages do you carry?
- Individually owned and operated?
- Do you rent helmets?
- What does the Damage Waiver cover?
- How many people do I need for a group?
- Will I get a refund if I want to take a day off in the middle of my trip?
- What If I have my own boots?
- Do you tune your equipment?
What does "ski rental delivery" actually mean?
Black Tie Ski Rentals is a full service mobile ski and snowboard shop. After taking your reservation we pack up all your equipment and bring it to where ever you are staying. Our professional rental technicians will then outfit you and your party in the comfort of your living room.
How do I make a reservation?
There are 3 easy ways to make a reservation with Black Tie Ski Rentals:
1. Online - where our state-of-the-art reservation system is both easy to use and secure.
2. Call your desired location directly and let one of our professional staff walk you through the process.
3. Fax - you can call or email us and we will send you the form. Just fill it out and fax it back.
What hours are you open?
For your added convenience we open early (7:30am) and close late (10:30pm). We understand that traveling in the mountains can be difficult and unpredictable. If you're experiencing delays or need to make special arrangements, please call your local office directly and we will do our best to accommodate you.
Where are you located?
Because we are a 100% delivery based service, we are everywhere you are. We bring a full service ski and snowboard shop to you. Check out our Locations for a full listing of the branches and resorts we service.
Do I have to pay for delivery?
No--the delivery, custom fitting and outstanding customer service are free!
How do you select my equipment?
Our state-of-the-art reservation system and our professionally trained rental techs use the information you provide to select the best possible equipment to suit your needs. If by chance the boot or ski is not suitable, we carry a full back stock in our vans that are parked right outside.
How do I qualify for Kids Rent Free?
To qualify for our KRF packages your child must be 12 years of age or under. 1 child will rent free with each 5 day adult rental. This offer is not available at all locations.
What if I have a problem with my equipment?
In the rare event that something happens with your equipment we are just a phone call away. Our rental techs will be at the base area or back at your accommodation waiting for you with a replacement.
What packages do you carry?
At Black Tie we carry equipment for all levels of skiers and riders. For more information check out our Equipment.
Individually owned and operated?
To make sure each and every guest receives the highest levels of service and personal attention all Black Tie Ski Rentals locations are locally owned and operated. Chances are the owner is the one fitting your boots!
Do you rent helmets?
Yes, we rent Giro helmets for all ages and sizes. They are safe, warm, and stylish, and you can request them when making your reservation.
What does the Damage Waiver cover?
An optional damage waiver is available and covers damage to equipment caused by normal wear and tear incurred while skiing. It does NOT cover damage due to NEGLIGENCE, THEFT, OR LOSS. If you are skiing on our Premium, elite, or high performance package, we strongly recommend selecting the damage waiver.
How many people do I need for a group?
Traditional groups start at 15 people, and you should contact your desired location directly to discuss any group discounts that may be applicable.
Will I get a refund if I want to take a day off in the middle of my trip?
No, renting skis is like renting a car: if you have your equipment for 5 days and you only use it for 4, you still need to pay for the entire rental period.
What if I have my own boots?
If you have your own boots, you can deduct $4 per day from the cost of your package. Please specify when making your reservation that you have your own boots and select a "ski only" package.
Do you tune your equipment?
All Black Tie Ski Rentals locations utilize the latest in tuning technologies to maintain our equipment. We are committed to tuning each piece of equipment as it returns to suit the prevailing conditions.